Privacy Policy

Privacy Policy

Effective Date: (09-october-2025)

At Hart and Soul Pottery, your privacy matters to us. We value the trust you place in our business and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make a purchase, or contact us.

1. Information We Collect

We collect information that helps us serve you better and process your orders smoothly. This may include:

  1. Personal information: such as your name, email address, billing address, shipping address, and payment details.
  2. Contact information: provided when you fill out a form, place a custom order, or reach out through email or social media.
  3. Website data: including browser type, device information, and pages visited. This helps us understand how visitors use our site and improve your shopping experience.

We only collect the information necessary to complete your orders or respond to your inquiries.

2. How We Use Your Information

The information we collect is used for the following purposes:

  1. To process and fulfill your orders
  2. To communicate order confirmations, shipping updates, or product information
  3. To respond to your messages, questions, or custom pottery requests
  4. To improve our website and customer experience
  5. To send optional email updates or special offers (only if you subscribe)

We do not sell, trade, or rent your personal information to any third parties.

3. Payment Security

All payments are processed securely through trusted third-party payment gateways such as PayPal or Stripe. We do not have access to, nor do we store, your full credit card details. Your payment information is encrypted and protected through these platforms.

4. Cookies

Our website may use cookies to enhance your browsing experience. Cookies help remember your preferences and improve site performance.

You can choose to disable cookies through your browser settings, but please note that some parts of the site may not function properly without them.

5. Third-Party Services

Certain features on our website, such as payment processing or email subscriptions, may involve third-party service providers.

These providers only collect and use your information as needed to perform their services for us. We encourage you to review their privacy policies to understand how they handle your data.

6. How We Protect Your Information

We take your privacy seriously.

All personal data is stored securely, and access is limited to authorized personnel or service providers who need it to complete your order. We use appropriate safeguards to protect your data from unauthorized access, disclosure, or misuse.

7. Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Ask for corrections to inaccurate or outdated information
  • Request deletion of your personal data (unless it’s required to complete a current order)

To make any of these requests, please contact us at hartandsoulpottery@gmail.com.

8. Email Communication

If you join our mailing list, you may receive updates about new pottery pieces, restocks, or special promotions. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

9. Updates to This Policy

We may occasionally update this Privacy Policy to reflect changes in our practices or legal requirements. When we do, we will update the Effective Date at the top of this page. We encourage you to review this page periodically to stay informed.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Hart and Soul Pottery

Email: hartandsoulpottery@gmail.com